Refund policy

Last Updated: 10th May 2026

At Patrivo, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Patrivo operates under its parent company, Patriarch.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unwashed, and in original condition

  • Include original tags and packaging

  • Be returned within 2-3 of delivery

  • Not show signs of wear, damage, or alteration

To request a return, customers must contact us at patriarchbusiness@gmail.com with:

  • Order number

  • Reason for return

  • Photos (if item is damaged or incorrect)

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging/tags

For hygiene and quality reasons, certain apparel items may also be non-returnable if worn or washed.

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

please contact us within 2 days of delivery at patriarchbusiness@gmail.com.

Include:

  • Your order number

  • Clear photos/videos of the issue

  • Packaging photos if applicable

After verification, we may offer:

  • Replacement

  • Exchange

  • Store credit

  • Full or partial refund

depending on the situation.

4. Return Process

To initiate a return:

  1. Contact our support team at patriarchbusiness@gmail.com

  2. Wait for return approval and instructions

  3. Pack the item securely

  4. Ship the item to the provided return address

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

If the return is due to:

  • Damaged product

  • Wrong item shipped

  • Manufacturing defect

→ Patrivo will bear the return shipping cost.

If the return is due to:

  • Size issues

  • Change of mind

  • Personal preference

→ Customers may be responsible for return shipping charges.

Original shipping charges are generally non-refundable unless the error was on our side.

6. Refund Process

Once the returned item is received and inspected:

  • You will receive a confirmation email or message

  • Approved refunds will be processed to the original payment method

Refunds are typically processed within 5-7 business days.

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

7. Exchange Policy

We may offer exchanges for:

  • Defective products

  • Damaged items

Exchange requests must be made within 2 Days of delivery and are subject to stock availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Alternative product

  • Refund

8. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be possible.

To request a cancellation, contact us immediately at patriarchbusiness@gmail.com.

9. Delayed or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Wait for official processing timelines

If you still need assistance, please contact us at patriarchbusiness@gmail.com.

10. Contact Us

For returns, refunds, or exchange support, contact us:

Patrivo
Parent Company: Patriarch
Email: patriarchbusiness@gmail.com

We value your trust and are committed to making your shopping experience smooth, fair, and reliable.