Terms of service

Last Updated: 9th May 2026

Welcome to Patrivo. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our store, you agree to comply with and be bound by these Terms.

Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will not use our products or services for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You are responsible for all activities conducted under your account.

  • You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products & Product Descriptions

We strive to ensure that all product descriptions, images, pricing, and details are accurate. However:

  • Colors may vary slightly depending on screen settings and photography.

  • Product sizes and placements may have minor variations.

  • We do not guarantee that all descriptions or other content are error-free.

We reserve the right to modify or discontinue products without prior notice.

4. Pricing & Payment

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.

By placing an order, you agree that:

  • You are authorized to use the chosen payment method.

  • Payment information provided is accurate and complete.

  • Additional taxes, shipping charges, or fees may apply where applicable.

We reserve the right to change pricing at any time without prior notice.

Payments are processed securely through third-party payment gateways.

5. Order Acceptance & Cancellation

Once you place an order, you will receive an order confirmation email or message. This does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment, the amount will be refunded according to our refund policy.

6. Shipping & Delivery

We aim to process and dispatch orders within 5 business days.

Delivery timelines may vary depending on:

  • Shipping location

  • Courier partner availability

  • Public holidays or unforeseen delays

While we strive for timely delivery, Patrivo is not liable for delays caused by third-party shipping providers or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns, Exchanges & Refunds

We want you to have a positive shopping experience with us.

Customers may request returns or exchanges subject to our return policy conditions:

  • Items must be unused and in original condition

  • Return requests must be made within 5 days of delivery

  • Certain products may not be eligible for return due to hygiene or customization reasons

Refunds, if approved, will be processed to the original payment method within 10 business days.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged/incorrect product.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Product designs

  • Images

  • Graphics

  • Text

  • Website content

is the property of Patrivo and protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

9. Prohibited Uses

You agree not to use our website:

  • For unlawful activities

  • To violate any laws or regulations

  • To distribute malware or harmful code

  • To infringe on intellectual property rights

  • To harass, abuse, or harm others

  • To engage in fraudulent transactions

  • To interfere with website security or functionality

Violation of these Terms may result in termination of access to our services.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as:

  • Payment providers

  • Shipping partners

  • Analytics tools

  • Social media platforms

We are not responsible for the practices, policies, or content of third-party services.

11. Limitation of Liability

To the fullest extent permitted by law, Partivo shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or revenue

  • Delays or interruptions in service

  • Errors or inaccuracies on the website

  • Unauthorized access to user data

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Partivo, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Breach of applicable laws or third-party rights

13. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in the Privacy Policy.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in Telangana, India.

16. Contact Information

For any questions regarding these Terms, please contact us:

Partivo
Gachibowali, Hyderabad, Telangana, India 
Email: patriarchbusiness@gmail.com

Disclaimer:
This Terms of Service template is provided for informational purposes only and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure compliance with applicable Indian laws and e-commerce regulations.