Shipping policy

Last Updated: 10th May 2026

Thank you for shopping with Patrivo. We are committed to delivering your orders safely and efficiently. Please read our shipping policy below to understand how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 2-3 working days after payment confirmation.

Please note:

  • Orders are processed on business days only (excluding weekends and public holidays).
  • During high-demand periods, sales, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation via email or SMS.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery across India and selected international locations.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping
  • Cash on Delivery (if applicable)

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery timelines:

Domestic Shipping (India)

  • Standard Delivery: 5-7 Days
  • Express Delivery: 3-5 Days

Please note that delivery timelines are estimates and may vary depending on:

  • Delivery location
  • Courier partner operations
  • Weather conditions
  • Public holidays
  • Customs clearance (for international orders)

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Shipping method selected

Shipping Rates in Rupees

  • Standard Shipping: 99
  • Express Shipping: 150
  • Free Shipping: Available on orders above 599 (if applicable)

Any customs duties, taxes, or import charges for international orders are the responsibility of the customer unless stated otherwise.

5. Tracking Information

Once your order is shipped, you will receive:

  • A tracking number
  • Courier partner details
  • Tracking link via email or SMS

Tracking updates may take up to 24-48 hours to reflect after dispatch.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes
  • Courier service disruptions
  • Weather conditions
  • Remote delivery locations
  • National holidays or strikes

Patrivo is not liable for delays caused by third-party courier services or circumstances beyond our control, but we will always do our best to assist and keep you informed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed
  • Additional shipping charges may apply
  • Orders may be returned or canceled

Please contact us immediately at patriarchbusiness@gmail.com if you notice an error in your shipping details.

8. Failed Delivery Attempts

If delivery attempts fail due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept delivery

the package may be returned to us. Re-shipping charges may apply for resending the order.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 2 days of delivery
  • Include your order number and photos (if applicable)

We will work with the courier partner to investigate and provide an appropriate resolution.

10. International Shipping

We may offer international shipping to selected countries.

For international orders:

  • Delivery timelines vary by destination
  • Customs processing may cause delays
  • Customers are responsible for any applicable customs duties, taxes, or import fees

We are not responsible for delays caused by customs authorities.

11. Contact Us

For shipping-related questions or support, please contact us:

Patrivo
Parent Company: Patriarch
Email: patriarchbusiness@gmail.com

We’re always happy to help and ensure your shopping experience is smooth and reliable.